Describe the problem
Create a short incident brief from questions about what failed, recent changes and available backups. Your answers stay in the tab unless you download or share them.
Help preparing for a WordPress repair
Use these guides to describe the problem, gather useful details and understand the repair options.
Start with the guide you need
Understand the first checks
The WordPress problem checklist explains why an error page, failed checkout and suspicious redirect need different investigations.
See a repair example
The fictional repair walkthrough follows a page failure after an update. It explains why timing alone does not prove the cause.
What helps in the first conversation
Send the website address, the page or action that fails, when it last worked and any recent updates or hosting changes. Include a deadline if there is one. Do not send passwords, payment details or customer records.