How we approach a WordPress repair
Understand the problem, protect what matters and agree on the next change.
1. Explain what happened
Tell us what stopped working, when it last worked and what changed around that time. You do not need to know which plugin or setting caused it.
2. Check the available backups
Before changing the site, we check what can be recovered and what has changed since the last backup. New orders, messages, uploads and edits need to be protected.
3. Test a proposed repair
Where possible, the problem is reproduced on a separate test copy. Testing one change at a time helps show whether it fixes the fault without breaking something else. Live payments and customer messages stay out of routine tests.
4. Agree on the work
You review the proposed repair, its limits and the checks that will follow it. If important access or information is missing, we explain how that affects the plan.
5. Check the result and hand it over
After the repair, the affected page, form or checkout is checked again. You receive an explanation of what changed, any remaining concerns and the agreed next steps.